Introduction to E-Commerce and M-Commerce-Free-Samples for Students

Question: Discuss about the E-Commerce and M-Commerce. Answer: Introduction An information system is the software that assists the organizations to organize and evaluate data. Many companies work with huge amount of data, and they have to arrange those data in an appropriate manner. Data are the basic facts or values that are organized in the database. The main purpose of the information system is to covert data into useful information that are used by the managers to make significant decisions. The information system also includes resources for processed or shared information and data and people managing the system (Axelrod, Bayuk and Schutzer, 2009). The main objective of the report is to identify and evaluate the problems related to the information system in Woolworths. Woolworths is one of the leading retail supermarkets in Australia. The company sells wide range of products which includes clothing, digital products, and food. The company also provides financial services such as loans to the customers, visa cards, and store cards. Detailed of problem description The issues as it has been identified are related to the service process design issues and the forecasting issues which can be easily seen with forecasting the management of the services in an appropriate way. This it is depicted to be showing the development of the participation in the services processes, and also the identification of the customer service is being depicted in the form of illustrating the problems (Chaffey, 2011). The forecasting issues are also identified in this case which helps in declining the performance of the functions carried out by the Woolworths. Proposed solution The proposed solution that can be provided in this case is indicating the benchmarking of services of Woolworths which will provide the benefit by mitigating the issue in the business environment. Other than this, the invitation to the customers must be provided for the purpose of redesigning the service process continued by the Woolworths. This will help it to gain more and more customer attraction and also the complexities can be easily mitigated as the services are concerned in the business environment of Woolworths (Cantoni, 2015). Introduction to e-commerce and m-commerce The discussion regarding the adoption of the e-commerce and the m-commerce of the selected organization is showing that the implementation of this process is depicted to be the traditional process which is being used by the organization. The implementation of this application is depicted to be showing the explanation of the potential opportunities for illustrating the conventional retail business and also the increasing acceptance is being identified in these forms (Saeed and Pejas, 2005). The earliest implementation made the Woolworths generate the opportunities for the development of the work. This is showing the development of the work which is being illustrated by showing the nature of the consumer behaviour and also the pricing and the brand are depicted to be lying in the unclear situation (Wong and Ma, 2013). Organization business benefits in using e-commerce and m-commerce E commerce will help Woolworths to attract more customers. More than 80% of people using internet purchase products and services from online retailers. Thus, it allows the organizations to sale their products and increases their presence to keep up with the competition. The organizations can understand their customer in a better way and also enhance their brand awareness. Thus, it increases the sales and profitability of the organization (Skeldon, 2011). M-commerce has provided a wide platform for the organizations. Software application and smartphones play a significant role in the retail market by developing a relationship with the retailers and customers. It increases convenience for the customers to pay for the services and organizations are able to increase their sales. Woolworths can gain from e commerce and m commerce. Integration of e-commerce and m-commerce to the organization The organization Woolworths should focus on e commerce and m commerce for enhancing their business activities. The use of internet has been increased in the world, and people are using the internet on their smartphones. Thus, it provides a wide opportunity to the organizations to attract a large number of customers through the internet. The business organizations Woolworths have to focus on increasing their online presence and providing services on the smartphones of the customers (Raggad, 2010). Both the technologies can be integrated as people will be able to pay for their services through the internet from their mobile phones. The most effective way is that the organizations should develop mobile applications which will help the customers to purchase and use the services in an appropriate manner. E-commerce supply chain management Introduction Woolworths should convert its supply chain to e commerce supply chain management. The e commerce supply chain helps the organization decide whether the company has the potential to increase their profit margin and provides a wide opportunity (Donk, 2008). The company will be able to achieve fastest production cycles and lowest cost delivery for their products and services which mean efficient supply of raw materials, low distribution costs, and low manufacturing overhead. It also allows maintaining the quality of the products that keep the customers to purchase again and again. The products will be delivered directly to the customers and the needs of the customers will be fulfilled. Sub-processes functions of the E-commerce supply chain management The sub processes of e-commerce supply chain management are as follows: Purchasing and sourcing Capacity planning, operations management, technology solution, material planning and production scheduling Warehouse operation management and distribution planning (Geunes, Pardalos and Romeijn, 2010). Inventory management and outbound and inbound transportation Linking with the sales, promotion, marketing activities and customer service. Challenges and protection Security risks and threats The security risks which are associated with the e-commerce of the selected organization Woolworths is depicted to facing the security issues in the business environment. The breaching of the security in the company networks and the system security controls of the web application are identified to be greatest threats that are faced by the Woolworths. Therefore the security of the web applications is essential for the management of the applications and also the proper system must be installed with proper identification and the authenticating processes included in the system (Laudon and Traver, 2017). Mitigation Techniques The controls must involve the various firewalls, and the anti-virus protection which is essential for the purpose of protecting the system and also the success can be easily achieved in the form of providing security to the environment. Therefore the business growth can be easily depicted by maintaining the safety and the security in the business environment that simply appropriately explains the protection. This also helps in blocking the other security threats faced by the company and also can be able to provide appropriate protection to the business environment (Zschech, Whelan and Mikolajick, 2006). Conclusions The overall discussion is surrounding the identification of the issues of the e-commerce and the m-commerce in the business organization. This is showing the appropriate explanation of the benefits of the e-commerce and the m-commerce with integrating the functions in the business environment. These forms of the information technology are both identified to be developing issues, and the benefits for the business environment and also the protection methods are described in an appropriate way (Quigley, 2005). Therefore the conduct is made in an appropriate way with providing the justification to the facts presented in the report. The management must implement the security measurement for the purpose of mitigating the risks in the business environment of Woolworths References Axelrod, C., Bayuk, J. and Schutzer, D. (2009).Enterprise information security and privacy. Boston: Artech House. Cantoni, L. (2015).Communication and technology. Berlin [u.a.]: De Gruyter Mouton. 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